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What is the expiration date on BB Creams?

As of January 2013, here is Lioele's official expiration date chart:

In Korean, 제조 means "manufactured on or produced on" For example, 120421제조means that it was made on April 21, 2012.

In Korean, 까지 means "expires / is good until". For example: 20141221까지 means this expires on December 21, 2014.

Animal Testing Policy

Lioele Cosmetics is a cruelty-free brand and is committed to ending animal testing. Lioele Cosmetics does not test our finished products on animals, nor do we allow others to test on our behalf.

100% Satisfaction

We realize how difficult it can be to order products online. Although we strive to provide detailed images, without actually seeing or feeling the product, you are never really sure if you are buying exactly what you want. This is why we back our online customers purchase with a 100% satisfaction guarantee. If you’re not completely satisfied with your purchase, you may return it to us using the following guidelines:

We must be notified by email of the return within 7 days (for in-store purchases) or 14 days (for online orders) from the date of purchase. If you would like to return a product, please email us. We do not accept return requests by phone.

Price Match Guarantee

We are confident in our desire to provide the lowest prices for Lioele products and offer a Price Match Guarantee as assurance to our customers of our commitment to provide unbeatable prices. We challenge you to find the same make and model of products we offer at a cheaper price, we believe you won’t, but on the off chance that you do, we will price match any competitor’s price, guaranteed!

Note: eBay & Amazon price matching does not apply. We only match prices of official Lioele distributors in the US.

Wrong or Defective Product

If a return is due to our error (e.g., we accidentally shipped the wrong product), we assume full responsibility for all shipping costs. Upon email notification, we will immediately ship out the correct order. Included in our shipment will be a return label which will enable you to return the original miss-shipment. If a return is due to defective merchandise, we assume full responsibility for all shipping costs. Upon email notification, we will send you a shipping label so you can return the defective product. Once the defective product has been returned, we will immediately ship a replacement at no cost to you.

Changed Your Mind?

If a return is not due to our error (e.g., you ordered a product but decide you don’t want it), the customer assumes full responsibility for all shipping costs. Upon email notification, we will provide you with an RMA number. Once we receive your returned order, we will refund the cost of the original product, minus your original shipping costs.

Restock Fees

All returned products will incur a 15% restocking fee. Refused or Returned To Sender? All packages returned to us marked, “Refused,” “Undeliverable,” “RTS,” etc. will be processed in the following manner: The order will be canceled; the original price of the order will be automatically refunded, minus the original cost of shipping. The customer will be notified of the cancellation and the partial refund by email. It is the sole responsibility of the customer to ensure the ship-to address is correct and serviced by the United States Post Office, our preferred provider. We have no control over address validation. Please make sure the address is correct.

Free Shipping - Returns

If your original order qualified for free shipping, you will be responsible for the shipping charges incurred by Lioele Texas for the original shipment. You will be refunded the amount of your purchase, minus original shipping costs incurred by Lioele Texas. This may be in addition to any applicable restocking fees.

Volume Discounts and Wholesale Purchases

Purchases made through our Texas Business Network are non-refundable due to the large quantities and substantial discounts offered.

What is your sales tax policy?

Sales tax of 8.25% will only be incurred for purchase orders within the State of Texas.

Case By Case

If you read over our return policy and don’t find guidelines for your particular situation, please contact us and we will work with you on a case-by-case basis.

I want to return my purchase

We try to make things as easy as possible for our customers.

Simply email or submit an inquiry through out "Contact Us" Form to begin your return process.
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